Answers to Common Questions
- Please use our online check-in service before coming to the store.
- We have paper forms available at the store. However, please do not rely on this if you have the ability to check in online! It is a last resort option only!
- We will sanitize and accept drop-offs at our door during this time. Pull up to the curb in front of the store and then give us a call.
- If it makes you more comfortable, we’re offering free pickup within the Lexington area.
- Drop-off, as well, can be free with at least $80 in service.
- General Diagnostics are FREE! And there is no commitment to service or charges until we receive your approval for repairs.
- If you’re wondering “Do they work on this?” or “Can they fix that?” the answer is almost always “Yes!“
- Please note that we currently do not repair smartphones.
- Stop by any time during our hours of operation and we’ll put your device in line for service.
- No need for an appointment!
- If you need a repair faster than within a few days,
- Our on-site services are often available same-day.
- We also have an expedited service option for devices left with us for repair.
Click here to check in your device online before dropping it off at our store. (This is optional but can save you time in our store.)
If you wish to speak with someone immediately, please call 859-523-5355 during store hours. Once you reach our automated menu system, after the main announcements, press 0 to get straight through to us.